There’s some terminology in the phone call I’ve never heard before and my spidey sense tells me: probably California. You decide…..
(BBC NEWS) Mr. Ryan Block simply wanted to cancel his Comcast internet service. Instead of a short phone call with the company, however, his experience turned into a 20-minute ordeal, as Block and his wife were berated by a Comcast “retention specialist” who doggedly refused to accept the request.
“Help me understand why you don’t want faster internet?” he repeatedly asked. “I’m trying to help you. You’re not letting me help you.”
Mr Block, a technology journalist who works for AOL, recorded the final eight minutes of the call and shared the audio with his 82,000 Twitter followers. The speed at which the clip went viral – the Soundcloud audio file had almost 4 million plays within two days – reflects that Mr Block is not alone in his frustration with major telecommunications providers.